Automatically detect, support, and document vulnerable customers across all touchpoints. Stay compliant while delivering fair outcomes.
UK Lenders
Compliance Rate
Faster Response
Comprehensive tools to identify, support, and document vulnerable customer interactions
AI identifies vulnerability signals across calls, emails, and web forms instantly.
Every interaction logged with timestamps for perfect audit trails.
Instant notifications when customers disclose vulnerability or need urgent support.
Suggested actions and intervention plans based on individual circumstances.
One-click compliance reports meeting all Consumer Duty requirements.
Bank-grade security with role-based access and data protection.
See how V.E.R.A helps lenders exceed Consumer Duty standards while delivering exceptional customer care.
Book a DemoFlexible pricing designed for lenders of all sizes
Empower lenders to identify and support vulnerable customers with dignity and compliance excellence.
A financial services industry where every vulnerable customer receives fair treatment and appropriate support.
Empathy-driven technology, regulatory excellence, customer dignity, transparent compliance.
Trusted by leading UK lenders for compliance excellence
"V.E.R.A transformed our vulnerability processes. We now identify and support customers 60% faster while maintaining perfect compliance records."
Compliance Director, Secure Trust Bank
"The automated documentation saves hours of manual work. Our FCA audit was seamless thanks to V.E.R.A's comprehensive reporting."
Risk Manager, Paragon Banking Group
Everything you need to know about V.E.R.A
Most organizations are live within 2-4 weeks with our guided implementation process.
Yes, we offer API connections to major CRM, telephony, and core banking platforms.
Complete Consumer Duty compliance reports including vulnerability metrics and fair treatment evidence.
Absolutely. V.E.R.A uses bank-grade encryption and meets all UK data protection requirements.